Frequently Asked Questions

1. How long has the NurtureSchool been in business?

Since August 2020.

2. Does NurtureSchool have any certifications or accreditations?

We are certified by the Department of Human Services and Child Care Licensing Division.

3. What are your hours?

700am to 530pm Monday through Friday

4. What is your holiday schedule?

We take off for the following holidays. New Years Day, 2 days for Spring Break, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after, 3 days at Christmas (Eve+Day+1 day before or after), 2 Teacher Training Days in the summer months.

5. How flexible are pick-up and drop-off times?

When you enter NurtureSchool, you choose drop-off (9:00am at the latest) and pick-up (5:30pm at the latest) times and based on your enrollment schedule.

6. What are your fees, and when does billing occur?

Billing occurs weekly or biweekly on Friday at 10am depending on your preferred tuition schedule. Some clients choose monthly. Drafts come out of client accounts on Monday.

7. Do you offer discounts?

We do not offer unpaid tuition time for our clients including tuition free absences, extended leave, sick leave or vacation time.

8. Is there a late pick-up fee?

$5.00/5 minutes after 5:30pm will automatically be added for continually late pick-ups.

9. Do you encourage visits from parents?

Yes. We enjoy when parents visit. Parents and those on the authorized pick-up list may visit the center either announced or unannounced anytime during our business hours. The only requirement is that if you visit your child’s classroom or are observing from a distance and this upsets your child, then you must sign your child out and take them home for the remainder of the day. We have this requirement as visiting and attempting to leave without your child could be upsetting, as he/she will not understand why you are leaving them twice in the same day.

10. What do you expect from me as a parent?

We expect open communication between staff and families. Public and/or social media slander, negativity and disrespectful comments toward the company or its staff will not be tolerated and will result in immediate dismissal from the program. In addition, staff of the company who “babysit” or “nanny” during the employee’s employment with this company can not leave employment or alter staff scheduling to provide care for children who have been enrolled at our child care center during any time of the staff member’s employment. The expectation should a concern or issue arise deems for a private conference to be requested by either party to allow for open communication in a professional yet respectful manner. This expectation is held accountable on both the side of the company and its staff as well as clients and past clients. Contact information to Management are provided upon enrollment and are kept frequently updated within the Parent Handbook. The company reserves the right to dismiss a child immediately if the welfare of the children, staff, facility or program are in jeopardy as a result of parental behavior. Respect, dignity and safety between clients vs. child vs. staff relationships will be held at the upmost priority.

11. What are staff credentials and training?

Each classroom teacher is an approved professional child care provider through the Department of Human Services Child Care Licensing Division. Staff education levels vary between a high school diploma, Child Development Associate, AA or BA. Our staff are certified every year with 25+ hours in professional development classes. They attend online courses, conferences, seminars and facility specific meetings to fulfill this requirement. Training is obtained every two years in CPR, First Aid, AED and epipen training by the American Red Cross or American Heart Association.

12. How do you screen staff?

The Director reviews employment applications and does an initial interview followed by a peer-to-peer interview. The interviewee spends time with a group of children while being supervised by a classroom teacher and Management Team. She is observed interacting and participating in activities with the group of children. References are checked. All staff undergo background checks including Arkansas Child Maltreatment Check, Arkansas Criminal Record Check, FBI check and fingerprint check.

13. How are the children grouped and what are the ratios?

The children are placed into one of two groups. Infants are a ratio of 1:5 and toddlers are a ratio of 1:8. Often the ratio is lower, as not all children attend every day. Children are grouped by age and average development with the classroom which best suits them.

14. What are your goals and philosophy?

We would like to direct you to the home page of this website for a thorough explanation of our facility goals and philosophy.

15. How do you discipline a child?

We give positive verbal rewards and redirection, which encourages positive and acceptable behavior. We believe this helps children to establish their own self-control and encourages them to act in such a way as to receive this praise. Redirection to another more appropriate activity is our goal. We focus on teaching Conscious Discipline techniques such as using the Safe Place and Calming Strategies. To see videos about Conscious Discipline, search it on YouTube.

16. How do you comfort a child?

We give cuddles, hugs, sit them in our laps and talk with the child. Some children need a few moments of quiet, for this, we offer the Safe Area.

17. What will my child do all day?

The children will participate in basic care tasks, curriculum geared toward their age of development, participate in fun-filled and hands-on activities, engage in centers for open ended and learning based play. They will have two scheduled times outside on our playground, have nap time and meals.

18. What about extra curricular activities?

We offer Tumbling for Tots! It is a comprehensive tumbling and coordination class for toddlers. For more information, we can provide you a brochure.

19. What role does technology have in the center.

We provide an Ipad in each classroom for teacher-specific documentation on each child's day. The staff will have access to document basic care components, take pictures of activities, send and receive messages with parents of enrolled children in the classroom and perform developmental assessments. Each classroom has a child-friendly music library downloaded. The staff have access to their work schedules, time clock and company handbooks. The Ipad is otherwise locked for restricted access.

20. When do staff members and children wash hands?

Staff and children wash hands upon each entry into the center, after each diapering, feeding, sand/water play, outdoor play and bathroom breaks. Hand washing also occurs frequently at other times of the day.

21. How do I sign my child in and out?

NurtureSchool offers no-contact attendance based electronic system with an individual pin code assigned to each family. Parents are able to sign their child in or out with on their cell phone using a QR code. Forgot your cell phone? No problem. We have Ipad stations available for you!

22. Is NurtureSchool secure so strangers can not walk in?

Yes! We have a highly secured facility. The Main Lobby is available for walk-in during morning drop-off and afternoon pick-up. The hallways where children are located are secured with a pin code, individual to each family. Every room within the facility has 24-hour monitoring by security cameras as well as the main outdoor spaces. The fencing provides security from our playgrounds and evacuation location. We have a 24-hour fire monitoring service provider too!

23. What is the sick policy?

NurtureSchool does not allow sick children to attend school. We want to keep everyone healthy and because of this the Parent Handbook includes an extensive Health Policy for exclusions on attendance.

24. Do you have a safe enclosed outdoor playground?

Yes! NurtureSchool has a courtyard playground which is open on only one side. We have 8' fencing with a locked gate located at the back of the playground space. Classrooms open directly to the courtyard so little feet do not have far to travel. Our playground is completed with a turf floor covering and a natural concept of play where staff plan daily activities to engage the children.

25. How often are toys cleaned and replaced?

Toys, classroom spaces and bathrooms are cleaned thoroughly each day and disinfected at nap-time and again at the end of the day. Deeper cleaning such as walls, doors, baseboards are cleaned and disinfected at least once a week. Rugs are shampoo'd at least once a month. Items are replaced upon immediate need if broken, overly worn or developmentally no longer appropriate for the group of children.

26. Do you provide meals?

Due to the majority of children being infants and many parents with preferences on special diets, we ask clients to provide meals for their children. The children bring their own lunch, two snacks and milk each day. The Parent Handbook provides further explanation into answering many other questions regarding meals. Each parent will provide meals which meet compliance with the USDA Nutrition for Infants and Children requirements. NurtureSchool staff will provide water frequently through out the day. See this website for more,

27. Are you nut-free?

No, our school is not nut-free as we can not assess each child's meal daily for child related allergies.

28. Where do children rest?

The infant classrooms offer cribs for children ages 0-12 months. Each classroom also offers nap mats, a sheet and lightweight blanket for children over 12 months of age.

29. Do you offer education with an approved curriculum?

Yes! We utilize a nationally recognized curriculum, Frog Street Press. See the 'Programs and Curriculum' page on this website for more information.

30. Do you have professional pictures taken?

Professional pictures are offered at least twice per school year.

31. Does NurtureSchool practice safety drills?

We practice a fire drill and tornado drill each month. All children and staff participate to ensure everyone knows what to do in case of emergency.

32. How can I be more involved as a parent?

We encourage parents to be involved in your child's development, activities and events through out the year. We offer plentiful events including holiday events, water days, picture days and Family Appreciation Days! Some ways to be more involved include: volunteering to play or assist in the classroom, stay up-to-date on current newsletters, bring family pictures, bring a snack for the class, talk with the teacher each day or assist with our gardens.

33. When should I get on the waiting list?

It is never too early to get on the waiting list. If you have a confirmed pregnancy or expect the need of childcare in the next 12 months, go ahead and get on the waiting list!

34. How do I enroll my child?

See the 'Tour and Enrollment' page on this website for more information.

35. Do the children go outside year around?

It is our responsibility as a licensed child care center in Arkansas to take the children outside each day for 1 hour, in suitable weather. Children will go outside between 40-90 degrees. On days, which the temperature is below 40 degrees or above 90 degrees, we will have shortened lengths of outdoor play or altered time of day at which weather may be more appropriate. For special activities such as "snow" we will ask for additional weather clothing as part of the learning experience. We will ask for a lotion sunscreen during hot months.

36. Do you give medications?

We will not administer prescription or over-the-counter medications such as acetaminophen, ibuprofen, teething medications, antibiotics or probiotics. We provide exception for diaper rash cream, gas drops/reflux medication which must be given at each meal, sunscreen and life-saving emergency medications. Parents are welcomed to come to the center at any time to administer prescription or over-the-counter medications. Care plans shall have clearly stated parameters, directions, and symptoms for giving the medications. Care plans shall be updated as needed, but at least yearly.

wear a mask

COVID-19 Response

COVID-19 has brought new challenges to this world which we must prepare for, adapt to and recognize as having our individual responsibilities in ensuring we provide a health and safe atmosphere for our staff, children and families. In doing so, we have created this page to create awareness as to what we are doing to protect against contagious illnesses and coronavirus.

Statement -Our child care center follows Arkansas Minimum Licensing Regulations for Child Care Centers as developed by the Arkansas Department of Human Services (DHS) which automatically adheres to the Arkansas Department of Health regulations. In addition to the regulations set forth by the two above-named agencies, we will take the best practice guidelines set forth by the Centers for Disease Control as recommended for child care centers and child-related business practices.

What are we doing to protect against common contagious illnesses?

-Touch-less check in and check out system used for tracking child attendance and staff attendance.

-Electronic record keeping for children's daily care sheets. Live updates to enrolled families including photos/videos.

-Hand sanitizing stations made available at the main entrance(s) including hand sanitizer, kleenex and baby wipes.

-Hand washing for staff and children occur at classroom arrival, after toileting, before meals, after meals, after outdoor play and in other regularly needed situations through out the day.

-Teach children to sneeze/cough into their elbow rather than hand. Teaching children proper hand washing of at least 20-30 seconds through song.

-Staff wear “work shoes” inside classrooms. These consist of house shoes, tennis shoes or other comfortable shoes. “Street shoes” which have been worn outside of classroom spaces are left in the hallways or closet space as to not expose further bacteria/germs inside classrooms. (Children can wear street shoes.)

-Disinfecting of classroom spaces through out the day including play centers, meal areas, toileting areas, nap mats and other touchable surfaces. Deep disinfecting occurs at nap and at the end of each day. Managers perform a walk-thru daily to check for completed cleaning checklists in each classroom.

-Vent filters contain a virucidal, bacterial, dust/dander and pollen agent. They kill 99% of contagion upon contact.

-Bleach free facility to protect common allergy reactions. We use pleasant smelling sanitizers, disinfectants and cleaning agents which are commercial grade or hospital grade to kill common contagious illnesses including flu, Ecoli, staph and coronavirus.

-Meals are served on individual disposable paper products with disposable utensils. Otherwise, lunchboxes and bottles brought from home are sent home daily to be cleaned and refilled. This limits cross-contamination risks and reduces staff error when serving meals/bottles.

-Rug shampooing occurs every 3 months or more often as necessary

-Child immunizations monitored and documented per State requirements

-Hospital grade disinfectant is used regularly after-hours. It is sprayed on and left to air dry overnight. All common areas are treated.

-Health policy is available in the Parent Handbook and is followed stringently for the health, safety and proper child supervision.

What we we doing to protect against contagious illnesses and Covid-19?

-Staff, clients and mandatory visitors wear masks and with consideration made for children and adults within a 6’ distance.

-Visitors for normally scheduled activities are not allowed. Exceptions include DHS staff, therapists and parents wishing to enroll a child.

-Health Screening for signs of illness upon arrival or entrance. Contact-less thermometers used. Screening as needed for children after nap.

-Disinfecting of all touchable surfaces after morning drop-offs including door handles and Ipads stations.

-Keeping group sizes smaller. We have made several accommodations to limit group ratios. In situations where classrooms with more than 10 children enrolled, we have creative methods used by staff throughout the day to assist in separation of groups.

-Outdoor playground time increased as able to allow for increased fresh air for children/staff and fresh circulation of air into indoor spaces. There currently is no recommendation to disinfect outdoor equipment.

-Parents are not allowed to enter classroom spaces per current State requirements for child care centers.

-Increased sanitizing and disinfecting procedures

-Nap mats are placed at least 6’ apart, where able. When unable, children are placed at least 2’ apart and sleep opposite from nearest child’s head. Infant cribs with plexiglass sides serve as a contagion-barrier.

-If anyone in the family is tested for Coronavirus or has symptoms who are needing to be tested, the entire family should be restricted from childcare until clearance from the Arkansas Department of Health can be obtained in writing.

-When transporting school agers during the school year, the capacity on the van will be half of normal. Children will be seated with one seat left vacant between them. Vacant seats will be marked with and “X” in painters tape. Hand Sanitizer will be provided to each child upon van entry and temperatures will be checked prior to loading. Van will be disinfected before loading and after unloading each group of children. Staff will be health checked before transporting. Health checks will be documented daily. All other transportation safety protocols will remain in effect.

-The Arkansas Department of Health and Arkansas Child Care Licensing require us to notify those involved in a positive case after testing. There is no guidance to notify anyone of only a test being completed. They do not intend to instill fear or worry into people who otherwise should not be worried. If there becomes a situation where we believe a case might come back positive, we will notify families ahead of time, but in situations where it does not seem to be a reason to notify, we will wait until results return while keeping all other protection measures in place.

If a quarantine is required, do we continue to pay regular tuition?

-We can not prevent illness or the spread of contagion no matter our best efforts. Germs will spread despite our attempt to control them. In the event of a quarantine or illness situation requiring absence,, the decision is to continue to charge normal tuition. We are unable to provide reimbursement of tuition or discounted tuition. If we were to have multiple cases where multiple closures were required, we could not afford to not charge tuition and ultimately we would have to close our business doors. We have a business to run and a responsibility to all families and staff involved. The best way for us to ensure we can make it out on the other side of COVID-19 is to stay as financially stable as we can which includes ensuring we are able to retain our staff, pay our bills and continue to provide child care to those who are not out ill or out on quarantine. We need to ensure our business is supported so we can provide equality to all families as each new situations arise. In any event of a mandatory quarantine, extended absence or closure, we will provide our very best efforts in assisting to find available funding to assist families who are in need.