Frequently Asked Questions

1. How long has the NurtureSchool been in business?

Since August 2020.

2. Does NurtureSchool have any certifications or accreditations?

We are certified by the Department of Human Services and Child Care Licensing Division. We are also certified as a Better Beginnings Level 3 facility which is Arkansas' quality rating system for licensed child care facilities.

3. What are your hours?

700am to 530pm Monday through Friday

4. What is your holiday schedule?

You will be provided a calendar upon enrollment. Our school will be closed most federal holidays. We also dedicate time each year for professional development.

5. How flexible are pick-up and drop-off times?

When you enter NurtureSchool, you choose drop-off (9:00am at the latest) and pick-up (5:30pm at the latest) times and based on your enrollment schedule.

6. What are your fees, and when does billing occur?

Billing occurs weekly or biweekly on Friday at 10am depending on your preferred tuition schedule. Some clients choose monthly. Drafts come out of client accounts on Monday.

7. Do you offer discounts?

We do not offer unpaid tuition time for our clients including tuition free absences, extended leave, sick leave or vacation time.

8. Is there a late pick-up fee?

$1.00/1 minute after 5:30pm will automatically be added for continually late pick-ups.

9. Do you encourage visits from parents?

Yes. We enjoy when parents visit. Parents and those on the authorized pick-up list may visit the center either announced or unannounced anytime during our business hours. The only requirement is that if you visit your child’s classroom or are observing from a distance and this upsets your child, then you must sign your child out and take them home for the remainder of the day. We have this requirement as visiting and attempting to leave without your child could be upsetting, as he/she will not understand why you are leaving them twice in the same day.

10. What do you expect from me as a parent?

We expect open communication between staff and families. Public and/or social media slander, negativity and disrespectful comments toward the company or its staff will not be tolerated and will result in immediate dismissal from the program. In addition, staff of the company who “babysit” or “nanny” during the employee’s employment with this company can not leave employment or alter staff scheduling to provide care for children who have been enrolled at our child care center during any time of the staff member’s employment. The expectation should a concern or issue arise deems for a private conference to be requested by either party to allow for open communication in a professional yet respectful manner. This expectation is held accountable on both the side of the company and its staff as well as clients and past clients. Contact information to Management are provided upon enrollment and are kept frequently updated within the Parent Handbook. The company reserves the right to dismiss a child immediately if the welfare of the children, staff, facility or program are in jeopardy as a result of parental behavior. Respect, dignity and safety between clients vs. child vs. staff relationships will be held at the upmost priority.

11. What are staff credentials and training?

Each classroom teacher is an approved professional child care provider through the Department of Human Services Child Care Licensing Division. Staff education levels vary between a high school diploma, Child Development Associate, AA or BA. Our staff are certified every year with 30+ hours in professional development classes. They attend online courses, conferences, seminars and facility specific meetings to fulfill this requirement. Training is obtained every two years in CPR, First Aid, AED and epipen training by the American Red Cross or American Heart Association.

12. How do you screen staff?

The Director reviews employment applications and does an initial interview followed by a peer-to-peer interview. The interviewee spends time with a group of children while being supervised by a classroom teacher and Management Team. They are observed interacting and participating in activities with the group of children. References are checked. All staff undergo background checks including Arkansas Child Maltreatment Check, Arkansas Criminal Record Check, FBI check and fingerprint check.

13. How are the children grouped and what are the ratios?

The children are placed into one of two groups. Infants are a ratio of 1:5 and toddlers are a ratio of 1:8. Often the ratio is lower, as not all children attend every day. Children are grouped by age and average development with the classroom which best suits them.

14. What are your goals and philosophy?

We would like to direct you to the home page of this website for a thorough explanation of our facility goals and philosophy.

15. How do you discipline a child?

We give positive verbal rewards and redirection, which encourages positive and acceptable behavior. We believe this helps children to establish their own self-control and encourages them to act in such a way as to receive this praise. Redirection to another more appropriate activity is our goal. We focus on teaching Conscious Discipline techniques such as using the Safe Place and Calming Strategies. To see videos about Conscious Discipline, search it on YouTube.

16. How do you comfort a child?

We give cuddles, hugs, sit them in our laps and talk with the child. Some children need a few moments of quiet, for this, we offer the Safe Area.

17. What will my child do all day?

The children will participate in basic care tasks, curriculum geared toward their age of development, participate in fun-filled and hands-on activities, engage in centers for open ended and learning based play. They will have two scheduled times outside on our playground, have nap time and meals.

18. What about extra curricular activities?

We offer Tumbling for Tots! It is a comprehensive tumbling and coordination class for toddlers. For more information, we can provide you a brochure.

19. What role does technology have in the center.

We provide an Ipad in each classroom for teacher-specific documentation on each child's day. The staff will have access to document basic care components, take pictures of activities, send and receive messages with parents of enrolled children in the classroom and perform developmental assessments. Each classroom has a child-friendly music library downloaded. The staff have access to their work schedules, time clock and company handbooks. The Ipad is otherwise locked for restricted access.

20. When do staff members and children wash hands?

Staff and children wash hands upon each entry into the center, after each diapering, feeding, sand/water play, outdoor play and bathroom breaks. Hand washing also occurs frequently at other times of the day.

21. How do I sign my child in and out?

NurtureSchool offers no-contact attendance based electronic system with an individual pin code assigned to each family. Parents are able to sign their child in or out with on their cell phone using a QR code. Forgot your cell phone? No problem. We have Ipad stations available for you!

22. Is NurtureSchool secure so strangers can not walk in?

Yes! We have a secured facility. The Main Lobby is available for walk-in during morning drop-off and afternoon pick-up. The hallways where children are located are secured with a pin code. The fencing provides security from our playgrounds and evacuation location. We have a 24-hour fire monitoring service provider too!

23. What is the sick policy?

NurtureSchool does not allow sick children to attend school. We want to keep everyone healthy and because of this the Parent Handbook includes an extensive Health Policy for exclusions on attendance.

24. Do you have a safe enclosed outdoor playground?

Yes! NurtureSchool has a courtyard playground which is open on only one side. We have 8' fencing with a locked gate located at the back of the playground space. Classrooms open directly to the courtyard so little feet do not have far to travel. Our playground is completed with a turf floor covering and a natural concept of play where staff plan daily activities to engage the children. We also have garden areas which are located at the back of the playgrounds.

25. How often are toys cleaned and replaced?

Toys, classroom spaces and bathrooms are cleaned thoroughly each day and disinfected at nap-time and again at the end of the day. Deeper cleaning such as walls, doors, baseboards are cleaned and disinfected at least once a week. Rugs are shampoo'd at least once a month. Items are replaced upon immediate need if broken, overly worn or developmentally no longer appropriate for the group of children.

26. Do you provide meals?

Due to the majority of children being infants and many parents with preferences on special diets, we ask clients to provide meals for their children. The children bring their own lunch, two snacks and milk each day. The Parent Handbook provides further explanation into answering many other questions regarding meals. Each parent will provide meals which meet compliance with the USDA Nutrition for Infants and Children requirements. NurtureSchool staff will provide water frequently through out the day. See this website for more, https://www.nal.usda.gov/fnic/infant-nutrition

27. Are you nut-free?

No, our school is not nut-free as we can not assess each child's meal daily for child related allergies.

28. Where do children rest?

The infant classrooms offer cribs for children ages 0-12 months. Each classroom also offers nap mats, a sheet and lightweight blanket for children over 12 months of age.

29. Do you offer education with an approved curriculum?

Yes! We utilize a nationally recognized curriculum, in addition to key elements from other curriculums which are more holistically based.. See the 'Programs and Curriculum' page on this website for more information.

30. Do you have professional pictures taken?

Professional pictures are offered at least twice per school year.

31. Does NurtureSchool practice safety drills?

We practice a fire drill and tornado drill each month. All children and staff participate to ensure everyone knows what to do in case of emergency.

32. How can I be more involved as a parent?

We encourage parents to be involved in your child's development, activities and events through out the year. We offer plentiful events including holiday events, water days, picture days and Family Appreciation Days! Some ways to be more involved include: volunteering to play or assist in the classroom, stay up-to-date on current newsletters, bring family pictures, bring a snack for the class, talk with the teacher each day or assist with our gardens. We offer volunteer opportunities every week.

33. When should I get on the waiting list?

It is never too early to get on the waiting list. If you have a confirmed pregnancy or expect the need of childcare in the next 12 months, go ahead and get on the waiting list!

34. How do I enroll my child?

See the 'Tour and Enrollment' page on this website for more information.

35. Do the children go outside year around?

It is our responsibility as a licensed child care center in Arkansas to take the children outside each day for 1 hour, in suitable weather. Children will go outside between 40-90 degrees. On days, which the temperature is below 40 degrees or above 90 degrees, we will have shortened lengths of outdoor play or altered time of day at which weather may be more appropriate. For special activities such as "snow" we will ask for additional weather clothing as part of the learning experience. We will ask for a lotion sunscreen during hot months.

36. Do you give medications?

We will not administer prescription or over-the-counter medications such as acetaminophen, ibuprofen, teething medications, antibiotics or probiotics. We provide exception for diaper rash cream, gas drops/reflux medication which must be given at each meal, sunscreen and life-saving emergency medications. Parents are welcomed to come to the center at any time to administer prescription or over-the-counter medications. Care plans shall have clearly stated parameters, directions, and symptoms for giving the medications. Care plans shall be updated as needed, but at least yearly.